At Shalom Microfinance Bank, we are committed to safeguarding the privacy of our customers and protecting their personal and financial information. This Privacy Policy outlines how we collect, use, store, and share your data when you interact with our services.
Personal Information:
When you open an account or apply for services, we may collect personal details such as your name, address, date of birth, identification details (e.g., National ID, passport), phone number, email address, and employment information.
Financial Information:
Information related to your banking activities, such as account balances, transaction history, loan details, and credit information.
Device and Usage Information:
We collect data on how you interact with our online platforms, including IP addresses, device identifiers, browser type, operating system, and usage patterns (e.g., login times, transaction data).
Third-Party Information:
In certain cases, we may collect information from third parties such as credit bureaus, government databases, or partners involved in providing services.
To Provide Services:
We use your information to manage your accounts, process transactions, approve loan applications, and provide other financial services.
To Enhance Customer Experience:
Your data helps us improve our products and services, customize your banking experience, and offer personalized financial solutions.
For Legal and Regulatory Compliance:
We are required by law to collect certain information and report it to regulatory authorities, such as for anti-money laundering (AML) and Know Your Customer (KYC) purposes.
For Marketing Purposes:
With your consent, we may use your information to send you promotional offers, updates, and information about new products or services.
To Prevent Fraud and Enhance Security:
We use your information to protect you and the bank from fraudulent activities and enhance the security of our systems and processes.
With Third-Party Service Providers:
We may share your information with trusted service providers who assist us in delivering services, such as payment processors, IT support, or credit bureaus. These partners are required to adhere to strict data protection standards.
For Legal and Regulatory Purposes:
We may disclose your information to government authorities, regulators, or law enforcement agencies when required by law or to comply with legal obligations.
Business Transfers:
In the event of a merger, acquisition, or sale of the bank, your data may be transferred to the new entity as part of the business transaction.
With Your Consent:
We may share your information with third parties for specific purposes with your explicit consent.
Access:
You have the right to request a copy of the personal information we hold about you.
Correction:
You can request that we update or correct any inaccurate information.
Deletion:
Under certain circumstances, you may request the deletion of your personal data, except where retention is required by law.
Objection:
You can object to the processing of your data for marketing purposes or any other use that you believe is not justified.
Withdraw Consent:
Where your consent is required for certain data uses, you have the right to withdraw your consent at any time.
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:
Shalom Microfinance Bank
Customer Service Department
Email: info@shalommfb.com
Phone: +2348159491831
By using the services of Shalom Microfinance Bank, you acknowledge that you have read and agreed to this Privacy Policy
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